About Us
Frequently Asked Questions
Find answers to common questions about our products and services
How do I contact you ?
Email us anytime at salam@kandeely.com or message us on Instagram @shopkandeely. We love hearing from our community!
What does “Kandeely” mean?
Our name comes from the Arabic word “Kandeel,” meaning lantern.
Just like a lantern lights the way, we hope our products spark creativity, connection, and joy—one shimmering diamond at a time.
What is your return/refund policy ?
We want you to love your kit! If something arrives damaged, missing pieces, or not what you expected, please email us at salam@kandeely.com and we’ll make it right, inshAllah.
Due to the nature of craft kits, opened products cannot be returned, but we always take care of our customers.
Do you ship internationally ?
Right now, we ship across the U.S. We are working on expanding international shipping—join our email list to be the first to know!
Where do the kits ship from and how long do they take ?
We ship from Northern Virginia. Orders typically leave our hands in 2–4 business days.
Delivery time varies depending on your location and chosen shipping method.
Do you offer bulk or wholesale?
Yes! Kandeely kits are perfect for schools, masjid programs, events, and vendors.
Email us at salam@kandeely.com for pricing and details.
Are these suitable for Ramadan, Eid, or gifts?
Absolutely! Our kits make thoughtful, meaningful gifts for Ramadan baskets, Eid gifts, Hajj/Umrah welcome-home presents, school favors, party bags, and “just because” surprises.
They are a beautiful way to spend Ramadan days together as a family.
How do I display or use my finished artwork?
So many fun ways! Frame your canvas, clip your keychain onto a bag, use your bookmark in your nightly Quran, or place your magnet on the fridge.
Each piece becomes functional beauty.
How long does a kit take to finish?
It depends on the design and your pace 😊. Most acrylic pieces (keychains, magnets, bookmarks) can be finished in 1–2 hours, while canvases take longer and are wonderful to complete over a few sessions.
Do I need any art experience to complete a Kandeely kit?
Not at all! If you can match a number, you can diamond paint. We love seeing beginners fall in love with the process.
What ages are these kits suitable for?
Most of our kits are recommended for ages 5+, but little hands may need help with focus and fine motor skills.
Our magnets are the easiest, followed by keychains. Bookmarks are recommended for 6+, and canvas kits for 8+.
However, many parents are surprised at how long their active children sit to complete them!
What is diamond art and how does it work ?
Diamond art is a calming, creative activity where you place small sparkling “diamonds” onto a coded surface—similar to paint-by-numbers but with gems!
You follow the guide, stick the diamonds to their matching symbol, and watch your artwork come to life one shine at a time.
At Kandeely, we believe every shimmering gem is a moment of stillness, dhikr, and joy. ✨
What makes Kandeely kits unique ?
Our kits are Islamic-inspired, thoughtfully designed, and created with purpose.
Every piece carries meaning—whether it’s a reminder of Allah, a symbol of gratitude, or a touchpoint to our heritage.
We design with families in mind: faith-centered artwork, easy to follow, and beautiful once complete.
What comes in each kit ?
Every Kandeely Diamond Art Kit includes a high-quality printed canvas or acrylic base, all the diamonds you need (plus extras!), a diamond applicator pen, wax, tray, and step-by-step instructions.
You open the package and you’re ready to begin—no extra tools needed 💛
Are extra diamonds included?
Yes! We always include extra drills because we know life happens—diamonds roll away, toddlers grab them, and sometimes the vacuum wins 😆
Who are your kits for?
Anyone who loves creativity! Our designs are loved by kids (with supervision), teens, adults, first-time crafters, and lifelong artists looking for something relaxing. No art skills required, just patience, sparkle, and joy.
